At Boschberg Cottages, we strive to provide exceptional service and ensure customer satisfaction. This Refunds and Returns Policy outlines our guidelines for refunds, cancellations, and returns related to reservations made through our website. By making a reservation with us, you acknowledge and agree to the terms and conditions stated in this policy.

  1. Reservation Cancellations: a. Cancellation Period: Guests may cancel their reservation free of charge up to 2 weeks days prior to the scheduled arrival date. Cancellations made after this period may be subject to cancellation fees or forfeiture of the reservation deposit.
  2. Refunds: a. Refund Eligibility: Refunds are subject to the terms and conditions specified in our cancellation policy. b. Processing Time: Once a cancellation request is approved, refunds will be processed within 7 business days. c. Refund Method: Refunds will be issued using the same payment method used for the original reservation, unless otherwise agreed upon.
  3. Reservation Modifications: a. Date Changes: Guests may request to modify their reservation dates, subject to availability and any applicable rate differences. b. Additional Charges or Refunds: Changes to the reservation may result in additional charges or refunds, depending on the modified dates and rates.
  4. Guest Satisfaction: a. Our Commitment: We strive to provide excellent service and ensure that your stay with us exceeds your expectations. If you encounter any issues during your stay, please contact our staff immediately, and we will make every effort to address and resolve the situation to your satisfaction.
  5. Damaged or Lost Items: a. Guest Responsibility: Guests are responsible for any damages or loss of property caused during their stay. We reserve the right to charge the guest’s credit card for any necessary repairs, replacements, or additional cleaning required due to negligence or intentional damage.
  6. Non-Refundable Deposits and Fees: a. Some reservations may require non-refundable deposits or fees. These will be clearly communicated during the booking process, and they are non-refundable in the event of a cancellation or modification.
  7. Force Majeure: a. In the event that circumstances beyond our control (such as natural disasters, acts of government, or other unforeseen events) prevent us from fulfilling a reservation, we will work with the guest to find suitable alternatives or provide a refund, subject to any applicable limitations or conditions.
  8. Contact Us: a. If you have any questions, concerns, or requests regarding our Refunds and Returns Policy, please contact us at (082) 697-3374. Our staff will be happy to assist you.

Please read this Refunds and Returns Policy carefully and contact us if you have any questions or concerns. By making a reservation with us, you acknowledge that you have read and understood this policy and agree to comply with its terms and conditions.